Frequently Asked Questions

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Design Services

Online Design Services

  • Any work completed through Red Bear Square's E-Design Services is non-refundable.

  • Product sourcing is limited to vendors that ship within the US (Hawaii and Alaska included)

  • Design time will only begin upon payment of design fees, completed client questionnaire, signed Terms & Conditions form, and full documentation of room from client.

    • If I do not receive all four items within one week (7 days) of initial purchase, I will refund your purchase.

  • E-Design deliverables will be made available to client on personal design hub within 14 business days of the project start date, unless otherwise agreed upon in a custom E-Design package.    

  • If you have purchased a project on a Saturday, Sunday, or Holiday, your project start date will begin on the next business day. 

  • Client has 7 days to communicate the need for revisions. If no revisions are needed, the project will be moved to the next phase.

  • Revision will be made available to client on personal design hub within 7 business days of last revised design.

  • Additional revisions beyond those included in your package are available at an additional cost.

  • The client agrees that all communication will occur through the personal design hub or through e-mail except when otherwise scheduled.

  • Unlimited follow-up questions, through the personal design hub or by email, are included in every E-Design package for a period of 7 business days from the date the last revised e-design package is delivered.

  • Each E-Design package comes with a 30-minute phone consultation, and the Oasis Package comes with an additional 30-minute video consultation. This can be used at any point, from when design time begins to the 7 days after the last revised design. All consultations must be scheduled in advance. Additional phone or video consultation time beyond those included in your package are available at an additional cost.

  • You will receive access to a personal design hub which will serve as the place where you can access your documents during our design time and for the time remaining, depending on your package. I strongly recommended downloading and backing up all documents in a safe place. Red Bear Square is not responsible for the loss of documentation once a project is completed.

  • E-Design is a virtual design service only. The recommendations made are purely a suggestion.  If construction is planned, you are advised to consult and separately contract with a licensed contractor.  All renderings and floor plans by Red Bear Square are conceptual in nature and are intended to set forth design intent; they are not to be used for architectural or engineering purposes.

  • Red Bear Square will not be held responsible for the means, methods or procedures of construction, fabrication, delivery, installation, assembly, or safety precautions in connection with the execution of the E-design package; for the acts or omissions of any contractor, subcontractor, supplier, or other person performing work related to the E-design package; or any failure of them to meet any schedules or completion dates.

  • Red Bear Square cannot be held responsible for arranging repairs, replacement or freight claims for purchases made in conjunction with recommendations in the E-design project.

  • Red Bear Square cannot guarantee the prices or long term availability of merchandise listed in a client’s product shopping list.

  • Red Bear Square reserves the right to use your Design Board and/or other product deliverables in websites, blogs or other marketing efforts.

Home Decor

Art Prints

  • Who created your the artwork you sell?

Currently, all art prints and photographs sold on Red Bear Square were created by me.

  • What kind of paper are you using?

All prints are printed on a thick, matte paper, archival and acid-free. Luster paper is available at no extra cost. 

  • Why doesn't my artwork doesn't look the same as it did on my screen?

Please note that a slight color variation may occur on printed materials compared to what you see on your computer screen. 

Payment

  • What kind of payment do you accept?

I accept the following forms of payment from:

  • Discover

  • MasterCard

  • Visa

  • American Express

  • Paypal

All payments are managed through Stripe. Payment must be received within 24 hours or item will be re-listed.

  • What happens if I need to cancel my order?

Should you need to cancel your order, cancellation must be made before your package has been sent. If you purchased an art print, the order must be canceled within 24 hours after purchasing.

Shipping

  • How long will it take me to get my order?

I ship via USPS within 3-5 business days of cleared payment. You will be notified upon shipment of your purchase. Should you require faster delivery time time, please contact me for arrangements. Delivery confirmation is included on all orders.

  • 2018 Holiday orders

My deadline for holiday orders will be available Mid-October.

  • What about made-to-order products?

Made to order products include art prints and throw pillows. It takes about 2-5 business days for me to process most of my made-to-order products. Please add shipping times on top of that. Speed and price depends on product type and destination. Any products that will take much longer than usual will be noted in item description.

  • I live outside the US. Can you ship to me?

We do not ship internationally at this time. 

  • Where can I find the tracking information for my orders?

Tracking numbers can be found in your shipping notification email. If you can not locate this, send me a message with your order confirmation number here.

  • My order has been sent, why don't I see the tracking info?

Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system. 

Return Policy

  • What is your return policy?

Returns must be made within 7 days. Item must be returned unused, buyer pays return shipping costs. I will issue a refund or exchange for another item of equal value. Customer satisfaction is held in the highest regard. If an item is not to your liking, I will work with you to make it right. If an insured item is damaged in shipping, please contact me to make arrangements for refund or exchange. Please contact me here if you would like to make a return.

  • What will it cost me to return my item?

You will need to pay any return shipping costs, including postage and packaging.

  • What is your policy on returning vintage items?

All of our vintage items are sold as is. Please contact me with any problems or concerns. 

Everything Else

  • Do you offer gift wrapping services?

I don't currently offer any gift wrapping services.

  • I know someone who would love Red Bear Square! Do you sell gift cards?

I do not currently carry gift cards at this time.

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