Frequently Asked Questions

Art Prints

  • Who created your the artwork you sell?

Currently, all art prints and photographs sold on Red Bear Square were created by me, Jamie Clugston. You can check out more of my work here.

  • What kind of paper are you using?

All prints are printed on a thick, matte paper, archival and acid-free. Luster paper is available at no extra cost. 

  • Why doesn't my artwork doesn't look the same as it did on my screen?

Please note that a slight color variation may occur on printed materials compared to what you see on your computer screen. 

Vintage

  • Where do you get your stuff?

A majority of my vintage items for sale are found at estate sales, markets, and thrift stores around the San Francisco Bay Area. 

  • How do I know I'm not getting old junk?

I check all of my vintage items for chips, cracks, scuff marks, tears.. etc. If anything imperfections are found, I will note it on the individual product listing. 

As these treasures have been loved for many years they come with their own vintage imperfections. Scratches and smudges are not uncommon and paper products may have yellowing and a musty odor. These items are stored in a non-smoking home, but I can't guarantee they originally came from a non-smoking home. You are more than welcome to contact me if you have questions or concerns.

Payment

  • What kind of payment do you accept?

I accept the following forms of payment from:

  • Discover
  • MasterCard
  • Visa
  • American Express
  • Paypal

All payments are managed through Stripe. Payment must be received within 24 hours or item will be re-listed.

  • What happens if I need to cancel my order?

Should you need to cancel your order, cancellation must be made before your package has been sent. If you purchased an art print, the order must be canceled within 24 hours after purchasing.

Shipping

  • How long will it take me to get my order?

I ship via USPS within 3-5 business days of cleared payment. You will be notified upon shipment of your purchase. Should you require faster delivery time time, please contact me for arrangements. Delivery confirmation is included on all orders.

  • 2017 Holiday orders

My holiday order deadline is Tuesday, December 5th for all products.  Any orders that come in after this deadline can't be guaranteed to arrive on time.

  • What about made-to-order products?

Made to order products include art prints and throw pillows. It takes about 2-5 business days for me to process most of my made-to-order products. Please add shipping times on top of that. Speed and price depends on product type and destination. Any products that will take much longer than usual will be noted in item description.

  • I live outside the US. Can you ship to me?

We do not ship internationally at this time. 

  • Where can I find the tracking information for my orders?

Tracking numbers can be found in your shipping notification email. If you can not locate this, send me a message with your order confirmation number here.

  • My order has been sent, why don't I see the tracking info?

Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system. 

Return Policy

  • What is your return policy?

Returns must be made within 7 days. Item must be returned unused, buyer pays return shipping costs. I will issue a refund or exchange for another item of equal value. Customer satisfaction is held in the highest regard. If an item is not to your liking, I will work with you to make it right. If an insured item is damaged in shipping, please contact me to make arrangements for refund or exchange. Please contact me here if you would like to make a return.

  • What will it cost me to return my item?

You will need to pay any return shipping costs, including postage and packaging.

  • What is your policy on returning vintage items?

All of our vintage items are sold as is. Please contact me with any problems or concerns. 

Everything Else

  • Do you offer gift wrapping services?

I don't currently offer any gift wrapping services.

  • I know someone who would love Red Bear Square! Do you sell gift cards?

I do not currently carry gift cards at this time.

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